Shipping Policy

Shipping Policy for FJL-Store

Last Updated: April 2, 2026

Effective Date: April 2, 2026

At FJL-Store, we strive to deliver your orders quickly and reliably. This Shipping Policy outlines our shipping practices, delivery times, and costs. Please read this policy carefully before placing an order.

1. Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs:

1.1 Domestic Shipping (United States)

Standard Shipping: 5-7 business days - Safe and reliable service
Express Shipping: 2-3 business days - Faster delivery for time-sensitive orders

1.2 International Shipping

No international Shipping

Important Notes:

Delivery times are estimates and begin from the date of shipment, not the date of order placement
Business days exclude weekends and holidays
Delivery times may vary during peak seasons (holidays, sales events)
Weather conditions and carrier delays may affect delivery times

2. Shipping Costs

Shipping costs are calculated based on several factors:

Delivery Destination: Distance and location affect shipping costs
Selected Shipping Method: Express and overnight shipping cost more than standard
Order Value: Some promotions may include free shipping thresholds

Free Shipping: We offer free standard shipping on orders over $500 within the contiguous United States. This promotion may be subject to change.

The exact shipping cost will be calculated and displayed at checkout before you complete your purchase. No hidden fees!

3. International Shipping

FJL-Store does not ship outside the United Statesm Of America.

3.1 Customs and Duties

FJL-Store does not ship outside the United Statesm Of America.

3.2 Customs Documentation

FJL-Store does not ship outside the United Statesm Of America.

3.3 Restricted Countries

FJL-Store does not ship outside the United Statesm Of America.

4. Order Processing Time

Processing Schedule:

Orders placed Monday-Friday before 2 PM EST: Processed same business day
Orders placed after 2 PM EST: Processed next business day
Weekend orders: Processed on the following Monday
Holiday orders: May experience 1-2 day processing delays

Special Circumstances:

Custom or made-to-order items: 3-5 business days processing time

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order ships.

5. Tracking Your Order

How to Track:

Check your email for the shipping confirmation with tracking number
Log into your account at fjl-store.com and view order history
Use the tracking number on the carrier's website (USPS, UPS, FedEx, DHL)
Contact our customer service team for tracking assistance

Tracking Updates: Tracking information may take 24-48 hours to update after shipment. If tracking shows no updates after 48 hours, please contact us.

6. Shipping Carriers

We partner with reliable shipping carriers to ensure safe delivery:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Per buyers desire and willingness to pay additional service cost)

Carrier selection is based on your location and selected shipping method. We choose the most reliable option for your delivery.

7. Shipping Issues & Resolution

7.1 Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package:

Check with neighbors or building management
Verify the shipping address on your order confirmation
Wait 24 hours (carriers sometimes mark as delivered prematurely)
Contact us within 1 days of the delivery date

We will file a claim with the carrier and work to resolve the issue. Insured orders will be refunded or reshipped.

7.2 Damaged Items

Inspect your package upon delivery
Note any visible damage on the carrier's delivery receipt
Take photos of the damaged package and item
Contact us within 24 hours of delivery
Do not discard packaging materials until the issue is resolved

We will repair damaged item or issue a full refund at no additional cost to you.

7.3 Incorrect Address

Verify your shipping address before completing checkout
Contact us immediately if you entered an incorrect address
Address changes before shipment: Free of charge
Address changes after shipment: May incur carrier rerouting fees
Packages returned due to incorrect address may incur reshipping fees

7.4 Delivery Delays

While we strive for on-time delivery, delays may occur due to:

Weather conditions
Natural disasters
Carrier operational issues
High-volume periods (holidays)

If your order is significantly delayed beyond the estimated delivery date, please contact our customer service team at fjl-store.com. We will investigate and provide updates.

8. Shipping Restrictions

Certain items cannot be shipped to specific locations due to legal restrictions:

Hazardous materials
Lithium batteries (restricted for air shipments)
Alcohol (restricted in many states and countries)
Items prohibited by destination country laws

Restricted items will be clearly marked on product pages. If you have questions, contact us before ordering.

9. Package Insurance

All shipments are automatically insured up to $100 at no additional cost. For orders exceeding $100, we recommend purchasing additional insurance at checkout to protect against loss or damage.

10. Undeliverable Packages

If a package is returned to us as undeliverable:

We will contact you to verify the shipping address
You may request a refund (minus original shipping costs) or provide a corrected address
Reshipping fees will apply for corrected addresses
Unclaimed packages will be refunded after 30 days (minus shipping and restocking fees)

11. Contact Us

For shipping questions, issues, or assistance, please contact us:

Website: fjl-store.com
Business Name: FJL-Store
Email: support@fjl-store.com
Customer Service Hours: Monday-Friday, 9 AM - 5 PM EST

We are committed to providing excellent shipping service and resolving any issues promptly.